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Flaz offers VPS, Cloud Apps, cPanel and DirectAdmin web hosting, domains, Email Hosting, Email SMTP, SSL certificates, VPN, and AI Gateway. Manage orders, services, and payments from one account.

Locations depend on the selected product and provider, so they may differ between plans. Check the region, specifications, and stock on the order page before paying.

After payment is confirmed, your order enters activation. Timing depends on the product, queue, and provider response. A successful payment does not always mean provisioning is complete. Check the order status and service details, and contact support if the status stops progressing.

On checkouts that support direct payments, you can use Flaz Wallet or pay by QRIS and Virtual Account without topping up your wallet first. Choose your plan or amount, then open the payment options. Flaz Wallet is unavailable when its balance is insufficient.

Service checkout: Flaz Wallet, QRIS, BCA VA, Mandiri VA, BRI VA, BSI VA, BNI VA, PayPal, crypto. AI top-ups: Flaz Wallet, QRIS, BCA VA, Mandiri VA, BRI VA, BSI VA, BNI VA. Flaz Wallet top-ups: QRIS, BCA VA, Mandiri VA, BRI VA, BSI VA, BNI VA, Permata VA, CIMB Niaga VA, PayPal, crypto. PayPal is available for Flaz Wallet top-ups, service orders, and manual renewals, paid in USD. The exchange rate, additional charge, and total are shown before payment. Available methods depend on the amount and enabled payment channels.

Yes, while the invoice is still valid. Open transaction history and choose Continue payment on a pending transaction. Use the same invoice and check its status if you have already paid, to avoid a duplicate payment.

Open the service details and use the available renewal button. Manual renewals that support direct checkout offer payment options like new orders. Auto-renewal continues to use Flaz Wallet, so keep enough balance before the due date.

Check that payment is confirmed and renewal processing has completed. Restoring the service also requires a provider response. If the transaction succeeded but the service remains suspended, open a ticket with the transaction number and service name. Do not pay the same transaction again.

For direct checkout, the confirmed unused order amount is returned to Flaz Wallet when the order is proven to have failed. Payment processing fees are excluded. If the provider outcome is uncertain, the order must be reviewed before a refund is processed.

Services may be suspended and later deleted according to the product and provider terms. Renew before the due date and maintain your own backups. Grace periods differ between products; contact support if your service has already expired.

On the VPS order page, choose an available provider, location, plan, and operating system. Availability can change before an order is processed. Review the configuration and final price before paying.

Both provide a panel for managing websites, files, databases, and email. Runtime support, capacity, and features depend on the plan. Check the cPanel or DirectAdmin details on the hosting page, and contact support about migration when switching panels.

Cloud Apps lets you run applications from available templates, such as n8n. Choose an application and plan on the order page. Domain and SSL settings depend on the application; when using your own domain, follow the DNS instructions in the service details.

Search for a name on the Domain page, then choose an available extension. Registration, renewal, and transfer prices can differ. Some extensions require documents. A search result does not reserve the name; registration must complete successfully.

Domain registration and DNS configuration are separate steps. Make sure the nameservers and required records are correct. DNS changes take time to appear across resolvers. For email, also check the MX and verification records shown by the service.

Flaz web hosting plans include free SSL. Paid certificates are available if you need a specific SSL product. Validation type, domain coverage, and requirements depend on the selected product; review its details before ordering.

A VPN helps encrypt your connection and access sites restricted by your network. Locations, protocols, and usage limits depend on the plan. A VPN does not guarantee complete anonymity; continue to protect your accounts and devices.

Email Hosting provides custom-domain mailboxes for sending and receiving email. Email SMTP lets applications and websites send OTPs, invoices, and notifications through SMTP or an API. SMTP credits count recipients, rather than mailbox storage.

Accounts with a successful Flaz Wallet top-up receive 50 free SMTP credits per day. The allowance resets at 00:00 WIB and does not carry over. Free credits are used first, while purchased credits stay in your balance. Direct order payments and AI top-ups do not count as Flaz Wallet top-ups.

One email to one recipient uses one credit; each Cc and Bcc recipient also counts. Credits are reserved when a request is accepted and charged when the relay accepts the email. An email accepted by the relay can still bounce later. Check the Activity log for delivery status.

Add your sending domain in the Email SMTP dashboard, publish the displayed DNS records, and confirm verification succeeds. Use the credentials and connection instructions from the dashboard. Domain verification is separate from registration and is not completed simply by buying credits.

AI balance is separate and displayed in USD. Add AI credit using Flaz Wallet or an available direct payment method. The exchange rate, amount, and payment total are shown before confirmation. Model usage is deducted from the AI balance at the applicable model rate.

Check the current model list and prices on AI Services or the AI dashboard. AI Gateway uses an OpenAI-compatible API format. Availability, features, and prices vary by model, so use the model ID and instructions from the Flaz documentation.

Yes, through the Developer API after an admin enables access for your account. Available services and actions depend on account and API key permissions. Prices follow the dashboard, and API orders use Flaz Wallet. Contact support to request access, then follow the available endpoint documentation.

Use a unique password and enable two-factor authentication (2FA) in account settings. Store recovery codes safely. Do not share passwords, 2FA codes, or API keys through tickets or messages.

Flaz displays a Gravatar avatar based on your account email. Set a photo for the same email address on Gravatar. If it has not appeared yet, allow time for caches to update and reload the page. Instructions are also available on your Profile page.

Sign in and create a ticket through Support Tickets. Include the service name or ID, transaction number for payment issues, time of the incident, and error message. For questions before purchasing, use the Contact page. Hide confidential information in screenshots.